Curious about our AI-powered Physical Therapy documentation software, HIPAA compliance, free trials, EMR integration, and more?

Explore our comprehensive FAQ section to get all your questions answered about ezPT’s AI-powered Physical Therapy documentation software. From HIPAA compliance and Business Associate Agreements to EMR integration and free trials, find out how our innovative technology and price plans adapt to your unique workflow and needs.

Is ezPT HIPAA compliant?

Yes, ezPT is fully HIPAA-compliant. PHI security and privacy are our top priorities. Every user who signs up for our product enters into a Business Associate Agreement (BAA) with us. With stringent security protocols and advanced end-to-end data encryption, your data is always in safe hands.

Do you sign a Business Associate Agreement with the users?

Absolutely! When you sign up for our app, you receive a Business Associate Agreement (BAA) in compliance with HIPAA regulations. This ensures your data is protected, and you can trust our commitment to maintaining the highest standards of privacy and security.

How do you handle data security?

With our stringent HIPAA compliance protocols, advanced encryptions, strict access controls, continuous monitoring, and regular backups, you can rest assured that your data is well-protected. Data security is our priority, and we take every measure to ensure it.

Are you an EMR?

Our primary product is our AI-powered documentation software, which is not an EMR. However, we also offer a basic EMR designed specifically for cash-based practices. It includes patient self-serve online booking/scheduling, AI-powered documentation, and out-of-pocket billing. All the essential tools a cash-based practice needs to get started and grow.

How do I integrate ezPT into my workflow?

Each clinician is unique and has a preferred way to work. You can easily use ezPT during patient sessions, in-between sessions, or at any convenient time. Our multiple AI modes offer complete flexibility. Additionally, our software can integrate with all leading EMRs and solutions like Google Suite, MS Word, and more. We’re happy to work with you one-on-one to get you started. You can email us or book a convenient time here.

My EMR is not listed. Will ezPT integrate with my EMR?

Yes, we offer browser extensions that enable you to use our AI documentation directly in your EMR. Our extension is platform-agnostic, meaning it works with all web-based EMRs and documentation solutions. If direct integration isn’t possible, it’s always compatible via copy-pasting. We’re continuously expanding our integrations with available EMRs and are happy to work with you to develop direct integration with your EMR.

How does ezPT AI Documentation work?

ezPT offers AI documentation in three flexible modes: Ghostwriter, Dictation, and Scribe. Each mode adapts to your preferred style of note-taking. With Scribe, record your patient interactions (with consent, of course). With Dictation, narrate your session observations. Ghostwriter allows you to type in your subjective and objective observations. Our software generates accurate transcripts for Scribe and Dictation modes, which you can conveniently edit. Then, our AI transforms these transcripts and entered inputs into comprehensive, compliant, patient-specific SOAP note drafts written in your personalized style. Once ready, transfer the final note to your EMR with a click. Our software identifies and auto-fills the relevant EMR fields for you. Check our website and watch our product in action.

What are the three different AI documentation modes?

Our AI software offers Scribe, Dictation, and Ghostwriter modes. Scribe captures every detail by recording your patient session. Dictation lets you do a quick brain dump between sessions. Ghostwriter allows you to type your session observations. Choose the mode that best suits your workflow.

Why do I need the browser extension?

Our documentation software can be used in two ways:

    1. Web App: Access it outside your EMR through our web app. You can generate notes in all modes – Scribe, Dictation, and Ghostwriter – and manage past notes.
    2. Browser Extension: This is handy if you want to transfer your generated notes directly into your EMR. Our extension integrates with your EMR, identifies relevant fields, and fills them automatically, reducing your workload and preventing data entry errors. You can download the extension here.

Do I need to use a specific browser?

You can use our web app in any browser. Our extension works with all leading browsers, but it has been optimized for Chrome. So, we recommend using it in Google Chrome for the best experience.

Will I have to purchase any special hardware or device?

Nope! No special devices needed. The mic on your laptop, tablet or smartphone is good enough.

I don't have an EMR. Can I still use it?

Absolutely! Our AI software works independently of EMRs. If you use Google, MS Word, or other applications, you can easily generate notes in our web app.

It depends on your local and state regulations. Some states require one-party consent, while others need consent from all parties involved. We recommend informing your patients and obtaining their consent before recording any session. Trust and mutual respect are crucial for a strong therapeutic alliance. Most patients understand it helps you give them the attention they deserve. If someone declines, you can always use Dictation and Ghostwriter to capture your notes.

Does ezPT work on mobile devices?

Absolutely! Our web app can be accessed from any smart device, including phones and tablets. For your convenience, you can add it as a shortcut to your home screen for easy access.

Will ezPT understand my accent and pronunciations?

Our state-of-the-art transcription models are capable of handling a wide range of accents and pronunciations, ensuring accurate notes for everyone.

How well does ezPT Scribe work in busy and noisy settings like a gym?

Our AI models are trained for various PT settings, including busy and noisy environments. They effectively filter out background noise to capture your conversations accurately.

Are the generated notes draft accurate?

While generative AI models can sometimes add irrelevant data, we’ve carefully calibrated our models for Physical Therapy to ensure superior accuracy. AI models can still make mistakes, so please review your notes for accuracy. Each patient case, clinician, and clinic is unique. If you encounter issues, share your feedback, and we’ll dive into your situation to improve the experience.

Can I try it for free?

Of course! Our Free tier plan is available to you, well, for free, forever! Create your free account today. No credit card needed and enjoy a 14-day free trial of our Pro plan. Experience our full range of features before deciding which plan suits you best. At the end of your trial, we’ll automatically move you to the Free plan unless you choose to upgrade.

How much does it cost? Is it affordable?

We offer several packages to cater to the needs of our diverse user base. Please check our Pricing page for more details and find the package that best suits your needs.

Are there any setup fees?

Zero! Zilch! Nada! No setup fees involved.

Will I have to sign any long-term contracts?

Nope! If the software doesn’t meet your needs, you can easily terminate your account without any long-term commitment.

Does my entire clinic have to use it?

Not at all! While we’d love to serve your entire team, our software is available on an individual basis. You can use it by yourself without involving your whole clinic.

How do I get started?

It’s ez 😉! Create your free account and delegate your documentation workload to ezPT. No credit card required. Start enjoying the benefits of our AI-powered documentation today!

Do I need to book a demo?

Not really. But if you’d like a personal walkthrough, we’d be happy to jump on a call and guide you through our app. You can email us or book a convenient time here.

What if I am not happy with the application? It's not for me. What are my options?

We value your satisfaction. If you’re not happy with our application, you have several options:

  1. If you’re on a paid subscription, you can switch to a lower-priced plan. You will have access to your current plan until the billing cycle ends. The new pricing and plan will take effect in the next billing cycle.
  2. You can cancel your subscription directly from the application or by emailing us and continue with our Free plan. It offers limited access to our AI modes without any charges.
I have more questions. How do I contact you?

For enquiries about choosing the right plan or integrating the AI modes into your workflow, please email us or book a convenient time here.

Scroll to Top